Live Chat Agent Job at After Hours Pediatrics, United States

  • After Hours Pediatrics
  • United States

Job Description

After Hours Pediatrics provides urgent care for children when families need support beyond the traditional clinic day. Our team delivers after-hours pediatric care during evenings, weekends, and holidays, with board-certified pediatricians and on-site lab and X-ray services that help families get timely answers and treatment.

In this role, you will help create a responsive, reassuring first point of contact for parents and caregivers seeking care information and next steps. As a Live Chat Agent, you will support families with clear communication, help them navigate the visit process, and ensure important concerns are routed quickly to the right clinical team members.

Responsibilities
  • Respond to patient and parent inquiries through live chat promptly and professionally.
  • Triage common questions and direct urgent concerns to appropriate clinical staff.
  • Schedule appointments and assist families with registration and intake information.
  • Provide accurate information about services, hours, insurance, and visit preparation.
  • Document chat interactions clearly and escalate complex issues when needed.
  • 1+ year of experience handling patient or customer inquiries in a chat-based support environment.
  • Experience with appointment scheduling, patient registration, and insurance verification processes.
  • Experience using EHR systems.
  • Experience recognizing urgent concerns and escalating them appropriately to clinical staff.
  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Work From Home
  • Stock Option Plan

Job Tags

Remote work, Weekend work, Afternoon shift

Similar Jobs

Infotree Global Solutions

Algorithm Test Engineer Job at Infotree Global Solutions

 ...reporting. ~50% work onsite. Experience with battery testing, battery charging, battery algorithms and battery management systems is preferred. Education: Degree in EE or ChemE preferred. Preferred: Experience with Matlab is preferred, python is a plus.... 

Manpower

Medical Assembler Job at Manpower

 ...Medical Assembler St. Paul, MN Hours: 7am-3:30pm, M-F Pay Rate: $18.75 per hour What You'll Work On Work under direct supervision, performing routine and repetitive assembly operations and processes. Ensure that relevant job documentation for cell operations... 

Go Fish Digital

Design Intern Job at Go Fish Digital

 ...ambitious organizations can own what's next. WDG designs and builds enterprise web experiences that connect with diverse audiences and help...  ...and design reviews. Support the creative team with internal marketing materials and other strategic projects as... 

SOAR365

Graphic Design Intern (paid) Job at SOAR365

 ...beyond, we are looking for an enthusiastic and creative graphic design intern to join our marketing and communications department and provide...  ...goals. Create clear and engaging designs for print and web, including brochures, direct mail pieces, signage, web and social... 

Leidos

Software Developer Intern Job at Leidos

 ...Leidos FS2 Aero team has an opening for a software developer intern to work on the design and coding with software solutions for the Aeronautical...  ...integrate open-source software solutions for display in a web application. This role will work with programming languages...